1. What you are purchasing
MrChart sells access to a digital analytics platform. The Free plan is available to every account at no cost. The Premium plan is billed monthly or annually at the price shown on the MrChart pricing page and confirmed at checkout, and unlocks the full set of analysis tools and data tables. Because the product is digital access, it is delivered instantly and cannot be physically returned.
2. How Premium is activated
Premium is activated either by paying by card on the Subscriptions page or with an activation code issued by the MrChart team. A card purchase activates Premium as soon as the payment is confirmed, for the full duration of the plan you chose. Each code grants a fixed duration set when it is issued, from short trial codes up to a full year. Both stack: if you buy or redeem while your subscription is still active, the full duration is added on top of your remaining days, and the screen shows your new expiry date before and after.
3. Refunds on activation codes
A redeemed activation code is not refundable, because the access it grants starts immediately and no payment passes through the platform at redemption. If you purchased a code and have not redeemed it, refund requests are handled at the point of purchase where you bought the code. If you believe a code was redeemed on your account in error, contact us within 48 hours and we will investigate.
4. Renewal and cancellation
Premium does not renew automatically unless you turn on automatic renewal at checkout, where that option is offered. Without it, your access simply ends on its expiry date and your account returns to the Free plan. Nothing is deleted when this happens: your watchlist, settings and history remain, and a new purchase or code restores Premium instantly. If you turned on automatic renewal, you can turn it off at any time from the Subscriptions page; your access then continues until the end of the period you already paid for and no further charge is made.
5. Refunds on card payments
A first-time card purchase can be refunded in full if you ask within 7 days of the payment, for any reason: contact us from the email address registered on your account and we will process it. When a refund is issued, the access that purchase granted is removed and any remaining access from other codes or purchases is kept. Renewal charges and later purchases are not refundable once their period has started, except where the law requires otherwise. Refunds go back to the card that was charged and usually appear within 5 to 10 business days depending on your bank.
6. Contact and escalation
For any question about this policy, or to dispute a decision, contact us at support@mrchart.com from the email address registered on your account. We reply within 2 business days.